We sometimes fail to interpret someone else’s anger correctly, especially when we feel the brunt of it. Understanding what is behind the anger makes it much easier to feel empathy for the next person and in the process freeing yourself from being trapped in a cycle of anger.
We are often quite unaware of how our belief systems are influenced by various external factors, and how those beliefs may impact on our decisions and actions. Not interrogating information that we are being fed on a daily basis could quite easily lead to a skewed view of reality, which may lead to inappropriate decisions or actions. Reflecting on how we have come to our conclusions should be standard practice for leaders.