We sometimes fail to interpret someone else’s anger correctly, especially when we feel the brunt of it. Understanding what is behind the anger makes it much easier to feel empathy for the next person and in the process freeing yourself from being trapped in a cycle of anger.
The Covid-19 pandemic and related lockdowns around the globe has put a spotlight on the need for empathy. Many have been able to display great empathy, while others have been struggling. I suspect that those organisations that have typically been bottom line driven, would have found it a lot more difficult to deal with the levels of empathy required in dealing with employees who suddenly had to go into a mini diaspora, while dealing with the inevitable bereavement that accompanied the virus as it wreaked havoc.