Most of us walk around thinking that everyone around us see the world exactly the way we see it. Understanding that people experience the world differently and that we all look at the world through different lenses is an important leadership skill. When we make judgement calls that affect people’s lives, and we do so from a one-dimensional view, we could easily miss the mark and have an adverse effect on others, thus failing in our role as a leader.
The Covid-19 pandemic and related lockdowns around the globe has put a spotlight on the need for empathy. Many have been able to display great empathy, while others have been struggling. I suspect that those organisations that have typically been bottom line driven, would have found it a lot more difficult to deal with the levels of empathy required in dealing with employees who suddenly had to go into a mini diaspora, while dealing with the inevitable bereavement that accompanied the virus as it wreaked havoc.