How automation can help us through a crisis

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One of the downsides of globalisation is that a crisis that starts in one part of the world can easily spread to other parts of the world. This is a result of how interdependent we have become. It is therefore important that organisations do not only look at the positive sides of globalisation, but ensure that they remain in a state of readiness to deal with the potential downsides. Being in a state of readiness for when calamity hits is a crucial leadership issue. When the Covid-19 crisis hit the world, many organisations were caught off-guard. Clearly very few can say that they were in a state of readiness.

Brave Inflexions has had a conversation with Lenore Kerrigan from UiPath on how technology, and in particular Robotic Process Automation (RPA), can help organisations to become more agile and be in a better position to deal with crises.

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Encouraging empathy in your organisation

The Covid-19 pandemic and related lockdowns around the globe has put a spotlight on the need for empathy. Many have been able to display great empathy, while others have been struggling. I suspect that those organisations that have typically been bottom line driven, would have found it a lot more difficult to deal with the levels of empathy required in dealing with employees who suddenly had to go into a mini diaspora, while dealing with the inevitable bereavement that accompanied the virus as it wreaked havoc.

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