Most of us are oblivious to the fact that the reality we’re experiencing is not necessarily shared by others. We all look at the world and interpret what is happening around us through our own lens, which is informed by our frame of reference, our background and preferences. Being able to recognise that there are other realities based on the lenses that others are looking through is not an easy task. Being able to look through the lenses of others and understand their realities is a skill. Leaders must have the ability to look through different lenses in order to make real informed decisions and fully comprehend the impact of their decisions.
The Covid-19 pandemic and related lockdowns around the globe has put a spotlight on the need for empathy. Many have been able to display great empathy, while others have been struggling. I suspect that those organisations that have typically been bottom line driven, would have found it a lot more difficult to deal with the levels of empathy required in dealing with employees who suddenly had to go into a mini diaspora, while dealing with the inevitable bereavement that accompanied the virus as it wreaked havoc.