Most of us are oblivious to the fact that the reality we’re experiencing is not necessarily shared by others. We all look at the world and interpret what is happening around us through our own lens, which is informed by our frame of reference, our background and preferences. Being able to recognise that there are other realities based on the lenses that others are looking through is not an easy task. Being able to look through the lenses of others and understand their realities is a skill. Leaders must have the ability to look through different lenses in order to make real informed decisions and fully comprehend the impact of their decisions.

more insights

When Leadership Wounds the Conscience

The last thing I expected that day was an apology. For a few seconds that felt like an eternity, I was at a loss for words. The young man sitting opposite me had just admitted that he had helped fabricate stories about me because his boss had instructed him to do so. I remember my anger. What I did not understand then was the injury he had suffered himself.

Read more >

When reputational damage penetrates the skin of an organisation

That conversation fundamentally changed the way I think about organisational reputation…
There are two stories about organisational reputation that occasionally surface in my memory. They stuck with me primarily because I was somehow in the thick of things. These stories are stark reminders of how negative organizational reputation has an impact on the innocents in the organisation. Reputation is never confined to the boardroom, and ethical failure always creates collateral damage.

Read more >